What to Look for in Customer Service Candidates

2020-10-08T18:48:33-07:00June 15th, 2019|Blog, Tips|

The average turnover rate for customer service employees is between 30-45%, more than double the average for all jobs in the U.S. Former employees cite repetitive work, lack of recognition, no career development, inflexible hours, disengagement, high-volume stress, abusive calls, and low job satisfaction as factors. Having to constantly replace employees does a lot of [...] Read More

How to Hire Servers

2020-10-08T18:50:06-07:00May 23rd, 2019|Blog, Tips|

Hourly restaurant employees have a turnover rate of 114%. The Council of Hotel and Restaurant Trainers reports that replacing an hourly restaurant employee costs $2,225. It’s vital that restaurant owners, employers, and managers hire the right employees. Here’s how. Hire Engaged Employees Working in a restaurant can be one of the hardest jobs in the [...] Read More

3 Tips for Recruiting in Retail

2020-10-08T18:51:40-07:00April 15th, 2019|Blog, Tips|

Retail is among the top 5 industries with an incredibly high turnover rate. The turnover rate for part-time retail professionals is 67%, and 26% of retail employers report that their turnover costs have increased. On average, it costs $3,328 to recruit, hire, and train a $10/hr retail professional. Here are three tips for effectively recruiting [...] Read More

3 Ways to Keep Employees During Slow Business

2020-10-08T18:54:27-07:00March 5th, 2019|Blog, Tips|

Every business in every industry will eventually hit hard times. Slow business can be even more difficult to deal with when you have a high turnover rate. Employees often get nervous when business is slow, especially if it’s unexpected and sudden. When work gets slow, employees will usually begin looking for work elsewhere. Here are [...] Read More

Tips for Onboarding New Hires

2020-10-08T18:56:45-07:00January 24th, 2019|Blog, Tips|

Starting a new job can be stressful, both for the employee and the employer. This stress, however, can be eliminated with proper onboarding. Teach Them Daily Operations New employees often feel overwhelmed by the day-to-day of a new job. Small situations like using the company’s time management software can be stress-inducing. Your new hire can [...] Read More

Keeping Your Top Talent

2020-10-08T18:57:37-07:00January 1st, 2019|Blog, Tips|

Employee turnover can hit companies hard, especially when you lose a top-performing employee. It’s highly recommended that employers give their employees possibilities to climb the corporate or trade ladder. When you have an employee that shows potential, their ambition needs to be grown, not stifled. However, allowing or pressuring top talent to overwork themselves only [...] Read More