What to Look for in Customer Service Candidates

2019-06-21T15:29:11+00:00 June 15th, 2019|Blog, Tips|

The average turnover rate for customer service employees is between 30-45%, more than double the average for all jobs in the U.S. Former employees cite repetitive work, lack of recognition, no career development, inflexible hours, disengagement, high-volume stress, abusive calls, and low job satisfaction as factors. Having to constantly replace employees does a lot of [...]

How to Hire Servers

2019-05-23T16:57:36+00:00 May 23rd, 2019|Blog, Tips|

Hourly restaurant employees have a turnover rate of 114%. The Council of Hotel and Restaurant Trainers reports that replacing an hourly restaurant employee costs $2,225. It’s vital that restaurant owners, employers, and managers hire the right employees. Here’s how. Hire Engaged Employees Working in a restaurant can be one of the hardest jobs in the [...]

3 Tips for Recruiting in Retail

2019-05-23T16:57:45+00:00 April 15th, 2019|Blog, Tips|

Retail is among the top 5 industries with an incredibly high turnover rate. The turnover rate for part-time retail professionals is 67%, and 26% of retail employers report that their turnover costs have increased. On average, it costs $3,328 to recruit, hire, and train a $10/hr retail professional. Here are three tips for effectively recruiting [...]